About the event:
SFLC.in is hosting a discussion on “Beyond the Report Button: Rethinking Digital Rights and Remedies” and the official launch of our 24/7 digital rights helpline, RightsLine.
SFLC.in’s RightsLine, a 24/7 digital helpline providing pro bono legal assistance to individuals facing digital rights violations, has highlighted operational gaps in existing digital grievance redressal mechanisms.
Through two panel discussions, ‘Scam vs System: The Race Between Fraud and Response’ and ‘User Rights: Between Platforms and Processes,’ the event will bring together stakeholders from government, technology platforms, civil society, and the creator community to examine these challenges and explore ways to make grievance redressal mechanisms more transparent, accessible, accountable, and effective.
Date: 29th September 2026
Time: 6:00 PM IST onwards
Location: New Delhi
Panel 1: Scam vs System: The Race Between Fraud and Response
Cyberscams and cyberfrauds are increasingly cross-platform in nature, leaving victims to navigate several institutions with limited awareness of where to report, what evidence to preserve, how to follow up, or what happens after filing a complaint. At the same time, public awareness around cyber scams and cyber fraud often focuses on individual responsibility without adequately addressing systemic issues around platform design, financial safeguards, law-enforcement coordination, and accessible grievance redressal.
The panel will bring together various stakeholders to examine the gaps between awareness, reporting, investigation, and remedy and explore how existing systems can become more accessible and effective for victims.
Speakers:
Srikanth L, CashlessConsumer
Srikanth, is founder of CashlesssConsumer, a consumer collective on Fintech
Vikram Tiwathia, Deputy Director General, Cellular Operators Association of India
Vikram is a Senior Advisor to the COAl. This is India’s leading industry association for Telecom, Broadband and Digital services. He interacts extensively with the ICT industry leadership and senior officials at DoT, Meity, TRAl and other government offices for regulatory and policy matters. He was a member of the Board of GCF. He is an active member of national industry coalitions – ClI, FICCI, Assocham, TSDSI, NASSCOM, IAMAI.
Amrita Choudhary, Director, CCAOI
Amrita Choudhury is an active participant in digital and internet governance in India and globally. As Director of CCAOI, she drives capacity building, outreach, and research, representing diverse stakeholders for nearly two decades. She chairs the Asia Pacific Regional IGF (APrIGF), ICANN’s APRALO, and the IGF Support Association (IGFSA). She has served on the UN IGF MAG (2025), the WSIS+20 Informal Multistakeholder Sounding Board and as the President, ISOC Delhi Chapter. A founding member of inSIG, she is actively engaged in India IGF, guides Youth India IGF, while serving as board member of the Fact‑Checking Network
Darpan Singhi, Counsel, CMS IndusLaw
Darpan is a Counsel in the Technology, Media and Communications Sector Group and Banking & Finance and Commercial Practice Areas at CMS INDUSLAW. He specialises in advising on legal and regulatory issues relating to financial technology, digital payments, credit products, data protection, and technology-driven business models.
Darpan advises domestic and international clients across sectors including fintech, financial services, technology platforms, and digital intermediaries. His work spans business and product structuring, regulatory strategy, commercial contracting, and implementation of data privacy and cybersecurity frameworks.
Prior to joining CMS INDUSLAW, Darpan was Head of Legal and Chief of Staff at a B2B fintech company, where he led legal and regulatory functions and advised on fundraises, product expansion, and strategic partnerships with banks, NBFCs, and other financial ecosystem participants. His in- house experience enables him to provide commercially focused and implementation-oriented advice.
Hariti Chadda, Senior Manager Public Policy, Truecaller
Hariti Chadda is a public affairs and policy professional who currently leads Public Affairs at Truecaller in India, where she works on trust and safety, digital fraud, privacy, telecommunications, and technology policy. She has previously held public policy and strategy roles at Uber and Bounce and has worked extensively at the intersection of business, regulatory strategy, and public policy.
Abhishek Lahari, VP & Head of Govt Affairs, Mastercard
More information coming soon
Tanishka Sodhi, Senior Assistant Editor, The Quint
Tanishka Sodhi is a Senior Assistant Editor at The Quint. With seven years in journalism, she has reported on social justice, politics, gender, digital rights, and public policy. She has previously worked at Newslaundry, NDTV Gadgets 360, and the Afternoon Despatch & Courier. Her reporting has been recognised with the UNFPA-Laadli Media Award and the SCARF Media for Mental Health Award.
Reading List:
Panel 2: User Rights: Between Platforms and Processes
SFLC.in’s RightsLine has received a significant number of cases concerning online free speech, many arising from users’ grievances against platform decisions, whether automated or otherwise. The sheer intractability of automated grievance redressal systems exacerbates the issue. To compound matters, the Grievance Appellate Committee, formed to assist ‘Digital Nagriks’ with platform decisions, is currently facing a pendency of 50,000 appeals.
The panel will bring together stakeholders to examine the challenges they face in addressing online grievance redressal complaints. It will explore the role that tools like RightsLine can play in supporting users and alleviating pressure, while also identifying sustainable solutions that ensure users’ rights are effectively protected.
Speakers:
Siddharth Varadarajan, Founding Editor, The Wire (Moderator)
More information coming soon
Saket Gokhale, Former Member of Parliament, Rajya Sabha
Saket Gokhale is a former Member of Parliament (MP), Rajya Sabha and has been a member of the Parliament Standing Committee on Communications and IT. He has over two decades of experience as a foreign correspondent followed by activism in the areas of civil liberties, digital rights, and transparency.
Shashank Mishra, Partner, Shardul Amarchand Mangaldas & Co
Shashank Mishra is a Partner at Shardul Amarchand Mangaldas & Co, India. Shashank has wide experience in advising on all aspects of the Technology, Media and Telecommunications (TMT) sector from a regulatory, disputes and policy perspective. He regularly represents multinational and Indian corporations before various Courts and Tribunals across India, advising on litigation strategy, and carrying out end-to-end litigation management. He has advised on risk analysis, impact assessments and compliance strategies in relation to technology product launches, changes in legal framework or other operational or policy triggers for clients.
He possesses first-hand experience in devising policy positions on new legal and regulatory issues impacting clients’ businesses, submissions to regulators, governments on their behalf, and training them for depositions before parliamentary committees, other Legislative or Executive bodies. He has handled a multitude of issues for clients at various stages of their business cycles from market entry, consolidation and expansion to insolvency and other forms of market exits. He has also assisted in high profile and high stakes disputes, often having global ramifications from a technology and telecom law perspective.
Gajendra Singh, Founder & Editor, Newsdiggy
More information coming soGajendra Singh is a journalist, media entrepreneur, content creator and founder of News Diggy, a digital news platform focused on ground reporting, public issues and political journalism.
One of the significant chapters of his journalism career has been his coverage of the CJP protest. Gajendra was present at Jantar Mantar from Day One of the protest and covered the movement extensively from the ground for 36 consecutive days. His reporting involved being physically present at the protest site, documenting developments, interacting with protesters and covering the events as they unfolded. This experience reflects his emphasis on sustained, field-based journalism rather than relying solely on desk-based reporting.
His journalism primarily focuses on ground-level political reporting, public-interest issues, elections, accountability and conversations with citizens and public representatives. His approach emphasises taking journalism directly to the field and documenting stories through first-hand reporting. He has also been involved in initiatives aimed at supporting digital creators and addressing challenges faced by the creator community.on
Rakesh Maheshwari, Former Sr. Director and Group Coordinator at Ministry of Electronics and Information Technology
A former Government Officer having worked for more than 35 years in the Ministry of Electronics and Information Technology (MeitY) and former Sr. Director and Group Co-ordinator, Cyber Law and Data Governance. He is presently working as an independent expert in matters relating to cyber laws, AI regulations, and technology policies.
He handled activities related to Information Technology (IT) Act, Personal Data Protection Bill, Social media regulation, Cyber Security policies, Aadhaar Act in various capacities including as Head of Cyber Law, Cyber Security, CERT-In, UIDAI in MeitY. He played an instrumental role in the development of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and their amendments, bringing in a variety of digital platform regulations, social media regulations, online gaming regulations, and an online Grievance Appellate Committee.
Matthew Sells, Director of Communications and Marketing, Appeal Center Europe
Matthew Sells is Director of Communications and Marketing at Appeals Centre Europe, a certified dispute settlement body allowing people in the EU to challenge decisions by platforms including Facebook, Instagram, TikTok, YouTube and Google Maps. Before joining the Appeals Centre in October 2024, Matthew held senior communications roles at the European Commission, UK government, Confederation of British Industry (CBI) and the Oversight Board.
Ritika Jain, India Representative, Reporters Without Borders
After an almost decade-long career as a photojournalist, Ritika returned to the fold as a journalist and now covers the Indian judiciary and all that it entails. Ritika is also the India Representative for Reporters Without Borders.
Reading List:
- The Grievance Appellate Committee: Establishment and Working
- The Grievance Appellate Committee: YouTube Case Study
- Copyright Strikes: The New Weapon in Media Censorship
- Censorship by Uncertainty: How Content Takedowns Are Reshaping Digital Media
- Shrinking Digital Space for Humor, Satire, Parody, Sarcasm, and Irony in India
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(Please note that we have limited seats available. Registration does not guarantee attendance. We’ll send you a confirmation before the event.)
