The Consumer Protection Act, 2019

In the new Consumer Protection Act, 2019 online platforms or marketplaces would have to disclose details of sellers such as their address, website, email, conditions related to refund, etc. They will also be responsibile for harm or injury caused by a defective product or deficient service sold on their website.

This act also permits the Central Government to prescribe rules to prevent unfair trade practices in e-commerce.


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