Socially adept: How India Inc is battling trolls

: This article was originally published on Economic Times at https://economictimes.indiatimes.com/tech/internet/socially-adept-how-well-is-i…

In an article discussing India's battle against the trolls and its challenges, Mishi Choudhary was quoted as saying “It is detrimental for a company to shut down queries of concerned customers even if the information that has worried the customer in the first place is unverifiable.”